Creed Leather Return and Exchange Policy

At Creed Leather, we are dedicated to crafting premium leather products tailored to your specific requirements. Please review our policies below regarding returns, exchanges, cancellations, and other important information:

Returns and Exchanges

Due to the personalized and custom-made nature of our products, we regret that we are unable to accept returns or exchanges. Each item is meticulously crafted to meet your exact specifications, ensuring the highest level of quality and satisfaction.

Customs and Import Taxes

As the buyer, you are solely responsible for any customs duties or import taxes that may apply to your order. Creed Leather cannot be held accountable for delays caused by customs processing. We recommend checking your local customs regulations prior to placing your order.

Order Cancellations

We understand that circumstances may change. If you wish to cancel your order, please notify us within 12 hours of placing your purchase order. After this period, cancellations may not be accommodated as production will have commenced.

Damaged or Defective Items

In the unlikely event that your order arrives damaged or defective, please contact us immediately. Provide detailed information along with supporting evidence (e.g., photos) so we can promptly investigate and resolve the issue. We are committed to offering an appropriate solution, such as a replacement or repair, if applicable.

Non-Delivery

If your order does not arrive within a reasonable timeframe, please inform us. We will investigate the matter and take the necessary steps to address the situation, including coordinating with shipping carriers.

Quality Assurance

At Creed Leather, quality is our hallmark. Every product is carefully crafted to meet the highest standards, ensuring durability, style, and functionality. We strive to exceed your expectations with every purchase.

Customer Support

Your satisfaction is our priority. If you need assistance at any point during the ordering process or have any concerns about your purchase, our customer support team is ready to help. Please do not hesitate to reach out to us.